Subscription Policy

This policy explains how our Subscribe & Save subscription service works. It applies when you choose a subscription option at checkout.

For more information, please see our Subscribe & Save page.

Subscribe & Save

When you choose Subscribe & Save, your selected product will be delivered automatically every month, with 10% off each subscription order while your subscription remains active.

Your first payment is taken when you place your order. Future payments will be taken automatically every month using your chosen payment method, unless you pause, skip or cancel your subscription before your next billing date.

Subscription details, including the delivery frequency, price, discount and any applicable delivery charge, will be shown before you complete checkout.

10% subscription saving

The 10% saving applies only to subscription orders while your subscription remains active.

If you cancel your subscription, the 10% saving will no longer apply to future orders.

Subscription discounts cannot be exchanged for cash and may not be combined with other discount codes, promotions or offers unless we expressly say otherwise.

Billing and delivery

After your first order, your chosen payment method will be charged automatically every month for your subscription product, less the 10% subscription discount, plus any applicable delivery charge.

If your usual monthly billing date does not exist in a particular month, your order may be processed on the nearest available date.

We will not dispatch a subscription order until payment has been successfully processed. If a payment fails, the payment retry process below will apply.

Payment retries and missed subscription orders

If a subscription payment fails, we will retry the payment up to 3 times, with 2 days between each retry attempt.

If the payment is still unsuccessful after the final retry attempt, that subscription order will be skipped and we will notify you. Your subscription will remain active for future scheduled deliveries unless you cancel it or we tell you otherwise.

You can update your payment details through your customer account or through the subscription management link sent to you by email.

Product availability

We aim to keep subscription products available for recurring deliveries. If a subscription product is temporarily unavailable, we may retry the order for up to 10 days, checking once per day.

If the product is still unavailable after the final retry attempt, that subscription order will be skipped and we will notify you. If you have already been charged for an order that we cannot fulfil, we will either refund the affected amount or contact you about your options.

We will not substitute a different product without your agreement.

Managing your subscription

You can manage your subscription through your customer account or through the subscription management link sent to you by email.

You can:

• pause your subscription;
• skip an upcoming delivery;
• update your delivery address;
• update your payment method; or
• cancel your subscription.

To avoid being charged for your next order, please make any changes before your next billing date.

Cancelling your subscription

There is no minimum subscription term unless a product page or checkout page clearly states otherwise.

You may cancel your rolling monthly subscription at any time before your next billing date. Cancelling your subscription stops future recurring orders and future recurring payments. It does not automatically cancel an order that has already been placed, paid for or dispatched.

You can cancel through your customer account or through the subscription management link sent to you by email.

If you need help, contact us at hello@thepostbioticcompany.co.uk and include your name, order number and the subscription you want to cancel so we can identify your account.

We will make cancellation straightforward and will not require you to call us to cancel an online subscription.

Changes to prices or subscription terms

We may update product prices, delivery charges, subscription discounts or subscription terms from time to time.

If a change affects an active subscription, we will notify you before your next billing date. If you do not wish to continue at the updated price or on the updated terms, you may cancel before your next billing date.

Returns, cooling-off rights and refunds

Your legal rights are not affected by this subscription policy.

If you are a UK consumer buying online, you may have the right to cancel an order within 14 days after the goods are delivered. You do not need to give a reason for cancelling.

To exercise this right, you must tell us clearly that you wish to cancel. You can contact us at hello@thepostbioticcompany.co.uk.

If you cancel an eligible order, you must return the goods to us within 14 days of telling us you wish to cancel. You are responsible for the cost of returning the goods unless the item is faulty, damaged, not as described, or we have agreed otherwise.

For health protection and hygiene reasons, we cannot accept returns of sealed products once they have been unsealed after delivery, unless the product is faulty, damaged or not as described.

Once we receive the returned goods, or evidence that you have sent them back, we will refund the eligible amount using your original payment method, unless we agree a different method with you. We may reduce the refund if the value of the goods has been reduced by handling beyond what is necessary to inspect them.

Faulty, damaged or incorrect products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@thepostbioticcompany.co.uk with your order number and photographs of the issue where relevant.

We will deal with faulty, damaged or incorrect products in line with your statutory rights.

Contact us

For help with your subscription, order, delivery or cancellation, contact us at hello@thepostbioticcompany.co.uk.

You can also visit our FAQs page for answers to common questions.