Terms of service

Terms of Service

Last updated: 17 February 2026

1) Who we are

The Postbiotic Company ("we", "us", "our", "Company") provides this website and sells food supplements and related products.

  • Registered office: 521-525 Battersea Park Road, London, SW11 3BN, United Kingdom
  • Company number: 16543857
  • Contact email: hello@thepostbioticcompany.co.uk
  • Contact address: the registered office address

If you have questions about these Terms, contact us using the details above.

2) What these Terms cover

These Terms apply when you:

  • visit our website (thepostbioticcompany.co.uk);
  • contact us (including customer support or product enquiries);
  • purchase products from us online;
  • subscribe to newsletters or marketing communications; and/or
  • engage with us as a retailer, distributor, supplier or other business partner.

By using our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.

3) Important disclaimers – Food Supplements

Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.

Medical claims: We do not make medical claims about our products. Any health-related information provided is educational only and should not be relied upon as medical advice. If you have any health concerns, consult a qualified healthcare professional before using our products.

Allergies and sensitivities: Please review the ingredients and allergen information on each product page or packaging. If you are allergic or sensitive to any ingredient, do not use the product. If you experience any adverse reaction, discontinue use and seek medical advice.

Pregnancy, breastfeeding, and medication: If you are pregnant, breastfeeding, taking medication, or have any medical condition, consult your doctor before using our products.

Age restrictions: Our products are not intended for children. Keep out of reach of children.

4) Product information and accuracy

We aim to provide accurate product descriptions, ingredient lists, and pricing on our website. However, we do not guarantee that all information is free from errors or omissions.

Product availability: Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or update product information at any time.

Pricing: Prices are subject to change without notice. We will confirm the price and product details before you complete your purchase.

Product images: Images are illustrative only and may not show exact product appearance, packaging, or size. Colours may vary due to screen settings.

Out of stock: If an item becomes out of stock after you place your order, we will notify you and offer alternatives or a refund.

5) Ordering and payment

Order placement: When you place an order, you are making an offer to purchase products from us. We will confirm receipt of your order by email, but this does not constitute acceptance. We reserve the right to refuse or cancel any order at our sole discretion (for example, if payment is declined or we suspect fraudulent activity).

Payment methods: We accept payment by credit card, debit card, and other methods displayed at checkout. Payment is processed securely by our payment processor. We do not store full payment card details.

Payment authorization: By providing payment information, you authorize us to charge the stated amount and any applicable taxes, delivery costs, or other fees disclosed at checkout.

Failed payments: If your payment is declined, we will notify you and may cancel your order. You remain responsible for any amounts due.

Currency: Prices are displayed in GBP (£) unless stated otherwise.

6) Delivery and shipping

Delivery terms: We aim to deliver within the timeframe stated at checkout. Delivery times are estimates only and not guaranteed.

Delivery address: You are responsible for providing an accurate delivery address. We are not liable for delivery to an incorrect address if you have provided it.

Risk of loss: Risk of loss or damage to products passes to you when the delivery carrier takes possession of the goods (not when you receive them).

International shipping: Depending on your location, customs duties, VAT, or import taxes may apply. You are responsible for any such costs. We cannot control customs procedures or delays.

Delivery partners: We use third-party delivery partners. We are not liable for their actions, delays, or failures (except where we are legally required to be liable).

7) Returns and refunds

Returns policy: Details of our returns policy (including timeframes and conditions) are available on our website or in your order confirmation. Please review these carefully.

Condition of returned items: Products must be returned in original, unused condition with all packaging and documentation. We reserve the right to refuse returns or issue partial refunds for items that have been used, damaged, or are in poor condition.

Return shipping: Return shipping costs are your responsibility unless the return is due to our error or a faulty product.

Refund processing: Refunds are processed within the timeframe stated in our returns policy and returned to your original payment method. Refunds do not include return shipping costs (unless the return is due to our error).

Faulty or damaged products: If you receive a faulty or damaged product, contact us immediately with evidence (photos or video). We will arrange a replacement or refund at our discretion.

8) Intellectual property

Website content: All content on our website (including text, images, logos, product photographs, and designs) is owned by or licensed to The Postbiotic Company and is protected by copyright and other intellectual property laws.

Permitted use: You may view and download content for personal, non-commercial use only. You must not reproduce, distribute, modify, or republish any content without our prior written permission.

Your content: If you submit reviews, feedback, comments, or other content to us, you grant us a non-exclusive, royalty-free, worldwide license to use that content for any purpose (including marketing) without further compensation or notification.

Trademarks: "The Postbiotic Company", our logo, and other trademarks used on our website are our property. You may not use them without our permission.

9) Limitation of liability

As permitted by law, we exclude liability for:

  • loss of profit, revenue, data, or goodwill;
  • any indirect, incidental, consequential, special, or punitive damages;
  • any failure or delay in delivery (including delays due to circumstances beyond our control);
  • any loss or damage caused by third-party services (delivery partners, payment processors, etc.);
  • any errors or omissions in product descriptions or website information;
  • any adverse reaction, injury, or health issue caused by our products (including allergic reactions).

Liability cap: Except where we cannot limit liability by law (for example, death or personal injury caused by our negligence, or fraud), our total liability to you for any claim arising from these Terms or your use of our website or purchase of products is limited to the amount you paid for the product or order in question (or £50, whichever is greater).

Your responsibility: You use our website and products at your own risk. We strongly recommend consulting a healthcare professional before using any food supplement, especially if you have allergies, health conditions, or are taking medication.

10) Warranty disclaimer

Disclaimer: Our products are provided "as is" and "as available" without any warranties, representations, or conditions (express or implied), including:

  • any warranty of merchantability, fitness for purpose, or non-infringement;
  • any warranty of uninterrupted access to our website or error-free operation;
  • any warranty that our products will achieve specific health benefits or results.

Some jurisdictions do not allow the exclusion of implied warranties. If you are a consumer in such a jurisdiction, you may have additional statutory rights that cannot be excluded.

11) User conduct

You agree not to use our website or products for any unlawful, harmful, or abusive purpose, including:

  • violating any law or regulation;
  • infringing our or third-party intellectual property rights;
  • transmitting malware, spam, or harmful code;
  • engaging in fraud, deception, or misrepresentation;
  • harassing, threatening, or abusing others;
  • disrupting the normal operation of our website.

If we believe you have breached these Terms, we reserve the right to suspend or terminate your access to our website and/or cancel your orders without refund.

12) Third-party links and content

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites. Your use of third-party websites is at your own risk and governed by their own terms and privacy policies.

We do not endorse third-party products or services, and any reliance on them is entirely at your own risk.

13) Website availability and maintenance

We aim to keep our website available 24/7, but we do not guarantee uninterrupted access. We may:

  • suspend or interrupt the website for maintenance, updates, or technical reasons;
  • remove or modify content or features at our discretion;
  • restrict or deny access to the website in our sole discretion.

We are not liable for any loss caused by temporary unavailability or interruption of the website.

14) Data protection

We respect your privacy. Please see our Privacy Notice (available on our website) for details on how we collect, use, and protect your personal data.

By using our website or purchasing from us, you consent to the data practices described in our Privacy Notice.

15) Governing law and jurisdiction

English law: These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction: You agree that any dispute arising from these Terms or your use of our website or purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

EU/EEA consumers: If you are a consumer resident in the EU/EEA, you may have additional consumer protection rights. These Terms do not exclude mandatory consumer rights under EU/EEA law. If any provision of these Terms is incompatible with mandatory consumer law, the mandatory law will prevail.

16) Dispute resolution

We prefer to resolve disputes amicably. If you have a complaint or dispute, please contact us at hello@thepostbioticcompany.co.uk with details of the issue. We will try to resolve the matter within 14 days.

If we cannot reach an agreement, you may:

  • pursue a claim in the courts of England and Wales (or your country of residence if you are an EU/EEA consumer);
  • in some circumstances, use alternative dispute resolution (mediation or arbitration) if available.

17) Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court, that provision will be severed, and the remaining provisions will continue in full force and effect.

18) Entire agreement

These Terms, together with our Privacy Notice and returns policy, constitute the entire agreement between you and us regarding your use of our website and purchase of products. They supersede all prior negotiations, representations, and agreements (whether written or oral).

No person has authority to make any warranty, representation, or condition on behalf of The Postbiotic Company except as expressly stated in these Terms.

19) Changes to these Terms

We may update these Terms from time to time. We will post the latest version on our website and update the "Last updated" date above.

Your continued use of our website or purchase of products after changes are posted constitutes your acceptance of the updated Terms. If you do not agree with any changes, please do not use our website or purchase our products.

20) Contact us

If you have any questions about these Terms, our products, or any other matter, please contact us:

We aim to respond to all enquiries within 5 business days.

N.B. These Terms are designed to protect both The Postbiotic Company and our customers. As a food supplement company selling in the UK and EU, we have included disclaimers around health claims, medical advice, and allergies in line with Food Standards Agency (FSA) and EU Regulation 1169/2011 (FOPNL) requirements. These Terms should be reviewed by a qualified legal professional before final publication to ensure full compliance with current UK and EU regulations.